Frequently Asked Questions

Everything you need to know about your Lume beauty journey.

Are Lume products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Lume products are 100% vegan and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, even if the product has been opened.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.